Reference

kompastoto Legal for Clear Account Choices

kompastoto Legal sets out how we handle account access, personal data, cookies and payment records before you open an account.

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CONTACT FOR CLARITY

Legal Help Beside Your Account Path

A clear contact route matters when you need an answer about Legal wording, account access or a wallet record.

Account access If phone verification or an account step does not proceed, tell us which screen…
Wallet records For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, keep the payment…
Policy requests Ask us to clarify a clause, correct account details or explain a data request…
DATA HANDLING DETAILS

How We Apply Legal Account Rules

We apply this policy area through practical account controls rather than broad promises. Phone verification connects an account to the access step, payment records help us trace wallet activity, and security checks…

Personal data

We use the details needed to create, verify and maintain your account, then connect those details with relevant access and payment records. You can ask what data is held and why a particular field is required.

Cookies

Cookies can support account sessions, page settings and security checks across mobile and desktop browsers. You can ask us to explain cookie use, while changing browser settings may affect account access or saved preferences.

Account security

Phone verification comes before account access, and we do not need your password to investigate a wallet status question. Keep login details private and contact us if an unfamiliar account action appears.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be retained to match a payment step with your account. Share only the reference requested when asking us to trace it.

Record retention

We retain account, security and payment records for the period needed for account administration, dispute handling and legal duties. If you ask about deletion or retention, we will explain any applicable restriction.

Policy changes

When Legal wording changes, we use the account contact route to explain the relevant update where action is needed. You can request a copy of the current wording or ask which clause affects your account.

Legal Answers Before Account Opening

These Legal answers address the questions we expect before an Indonesian account is opened or used. They cover access, data, cookies, payment evidence and requests for changes, with practical steps you can take through the account-linked support route. If your situation is unusual, send the exact clause or account step so we can respond precisely.

kompastoto Legal covers account creation, phone verification, personal data, cookies, payment records, security checks, retention and access conditions. It also explains how to ask for clarification or changes through the account-linked support path.

Access depends on local law. Before opening or using an account, you must check whether the service is permitted where you are located. We cannot treat a wallet option as permission to bypass a local restriction.

Phone verification connects the account to the access step and helps us distinguish an authorised request from an unknown person. It may also be required before we discuss account details or payment records.

DANA and QRIS references may be used to match a payment step with your account and investigate a status question. Keep the reference available, but do not send your password when requesting assistance.

Yes. Use the contact path attached to your account and describe the data request clearly. We can explain the account, security or payment records connected with you, subject to applicable legal and security restrictions.

You can request a correction through account support. Identify the field that is inaccurate and provide the requested change; we may need a verification step before altering details tied to access or payments.

Send a specific cookies or retention question through the account-linked support route. We will explain the relevant purpose, retention condition or browser effect, including any limits that apply under local law.

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